Privacy Policy

The Supplefeet Ltd Privacy Policy has been designed to protect your personal information.

As a healthcare provider we appreciate the sensitivity of the information  we hold and take appropriate measures to safeguard both you and your personal data.

Supplefeet Ltd aims to comply with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)
  • Guidance issued by the Infomation Commissioner's Office (ICO)
  • Professional and regulatory olbligations including HCPC standards. 

You may be asked to provide personal information when registering with the clinic or using our services. The purpose of processing this infomation is to provide safe, effective and appropriate healthcare serices.

Categories of Data we Process

We may process the following categories of infomation:

  • Personal data for the management of employees, self-employed clincians and contractors
  • Personal data for appointment management and clinic administration
  • Personal data for direct mail , email, telephone and text communications
  • Special category data including health records for the purpose of delivering healthcare
  • Special category data including occupational  health and DBS information for managing staff  and contracted team members
  • Website and online booking information.

Disclosure of Information
Supplefeet Ltd  complies with UK Data Protection Legislation and takes all reasonable steps to prevent unauthorised access to your personal information.

The information we hold to provide healthcare services, manage appointments or communicate with you will not be sold or disclosed to unrelated third parties.

Your information may be shared where necessary with:

  • Your General Practioner (GP)
  • Other healthcare professionals involved in your care
  • Hospitals or specialist services
  • Diagnostic or laboratory providers
  • Professional advisers or insurers
  • Secure IT and software providers acting on our behalf
  • Regulatory bodies where required by law.

Where appropriate, we will seek your consent before sharing information outside your direct care unless there is a legal, safeguarding or emergency reason not to do so.

Our clinical forms allow you to indicate if you do not wish us to commincate with your GP regarding your treatment and ongoing clinical management.

Security
Supplefeet Ltd takes web security very seriously.

We use appropriate techincal and organisational measures to protect your personal information including:

  • Secure clinical software systems
  • Password protection and restricted access
  • Encyrption technologies
  • Secure backups
  • Staff confidentiality and GDPR training
  • Cybersecurity monitoring and safeguards.

While every reasonable effort is made to protect your information, no internet transmission can be guaranteed completely secure.

Personal Information

You do not need to register to browse the Supplefeet Ltd website.

Where online booking facilities are availbale, you may create an account with a username and password to manage appointments and access relevant services.

When you provide personal information to Supplefeet Ltd, we will only process your information where we have a lawful basis to do so, including:

  • Provision of healthcare
  • Legitimate business interests
  • Legal obligations
  • Contractual requirements
  • Your consent where required.

Supplefeet Ltd will never sell your personal information.

Where clinically necessary and with your permission where appropiate, we may refer you to another healthcare professional or secondary care provider such as a hospital.

Email, Text and Telephone Communications

Supplefeet Ltd respects the privacy of all commincation details including email addresses and telephone numbers, which are stored within our systems.

We may contact you by:

  • Email
  • Telephone
  • SMS/text message.

for:

  • Appointment reminders
  • Clinical comminications
  • Customer service matters
  • Relevant clinic information.

If you are not a registered patient/client, we will only send marketing comminications where you have consented or where permitted by law.  

You may opt out of marketing communications at any time.

Website Cookies and Analytics

Our website may use cookies and analytics tools to improve website functionality and user experience.

You can manage cookie preferences through your browser settings.

Third-Party Sites
Any third-party websites linked to from Supplefeet Ltd communications or our website are not covered by this Privacy Policy. We recommend reviewing the privacy policies of those websites separately.

Supplefeet Ltd  accepts no responsibility or liability for third-party sites.

Data Retention

Supplefeet Ltd retains clinical, fincancial and business records in accordance with professional guidance, legal obligations and regulatory requirements.

Clinical records may be retained in paper, electronic or archived format and may occassionally be securely scanned, digitised, archived or transferred between approved storage systems as part of ongoing records management processes.

Records are retained only for as long as reasonably necessary in accordance with healthcare, legal, insurance and regulatory requirements. When records are no longer required, they are securely deleted, anonymised or destroyed.

Your Rights

Under UK data protection law you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion in certain circumstances
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Commissioner's Office (ICO).

Further information is available at :

https://ico.org.uk

Contacting Supplefeet Ltd
If  you wish to update your details, withdraw marketing consent or have any questions regarding this Privacy Policy, please contact:

Supplefeet Ltd

Telephone: 020 8367 9292

Website: https://www.supplefeet.com.

Changes to this Privacy Policy 

Supplefeet Ltd reserves the right to amend or update this Privacy Policy at any time. Any changes will be published on our website and will take effect immediately upon publication.

Where required by law, we will seek consent for material changes. 

21st May 2026

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